Your pharmacy.In full view.

Before you start

Practical questions. Clear answers.

• Can I import my existing inventory?

  You can enter existing stock as opening balances, specifying the product, pack unit, quantity, unit cost and expiry date for your branch.

• Which devices can I use?

  Pharmix runs in a web browser on computers, tablets and phones. You can install it as a web app where your browser supports installation. Barcode scanning uses the device camera with your permission, and invoices are printed through the browser. Camera, installation and printer support depend on your device and browser.

• What can I do without an internet connection?

  Prepare the data you need while online and keep a valid session in the same browser and branch. During an outage, you can save cash, credit and transfer sales, returns for previously posted sales, cash collections from customers, purchase receipts and customer edits locally. When the connection returns, operations sync in order and the system checks permissions and applicable prices, stock and customer details. Saving locally does not reserve stock, and some operations may need review. Transfer confirmations and cancellations, transfer collections and administrative settings still require a connection.

• What happens to saved offline data?

  Keep the same device and browser, and do not clear the site’s data. Saved product data can be used for up to 24 hours while your session remains valid. Pending operations are not automatically deleted after that time; operations awaiting sync for 30 days or more need manual review before resending. If you sign out, return with the same account and branch to sync. You can also download a recovery copy from Offline & sync.

• Is technical support and ongoing follow-up available?

  Yes. The Pharmix team provides technical support and regular follow-ups to help you and your staff use the system, answer your questions and resolve difficulties during day-to-day work.

• Are prices and plan limits final?

  Before subscribing, you can review each plan’s price, billing schedule, features, included branches and users, and any available trial. Later plan updates do not automatically change your subscription terms. You can view your plan details and usage on the Subscription page, or contact the Pharmix team about plans marked for enquiry.