Privacy policy

01About this policy

This policy covers the Pharmix information website and communication with our team. It does not cover account, sales, customer or inventory data in the pharmacy dashboard. Contact us about the platform’s data handling before subscribing.

It also covers the website’s forms: the “Tell us about your pharmacy” form on the home page and the form on the Contact page. When you submit one, your details are sent to the Pharmix team through our own systems.

02Information you share

When you submit a website form or contact us by email or WhatsApp, we receive the information you choose to share, which may include:

• Your name, pharmacy name and the phone number or email address you use to contact us.
• Your message, the plan you are asking about and your setup, training or support needs.

Do not include patient data, prescriptions, passwords or payment information in forms or enquiry messages.

03How we use it

• To reply to your message or plan enquiry.
• To discuss getting started and the setup, training or support options you ask about.
• To understand what pharmacies need from Pharmix.

04Cookies

The information website uses a cookie to remember your language choice, Arabic or English, for up to one year. You can remove it in your browser settings, after which you may need to choose your language again.

The information website currently includes no advertising or analytics tools. This description does not cover session storage or offline data in the pharmacy dashboard.

05Hosting and service providers

The information website is hosted on Vercel. The hosting service may process technical data, such as IP addresses and request information, to deliver and operate the site.

Messages sent by email or WhatsApp are also processed by the provider of that channel under its policies. External websites linked from this site apply their own policies when you visit them.

06How long we keep information

Form submissions are stored in Pharmix systems so the team can reply and follow up on your enquiry. We keep them for as long as that conversation needs, and delete them sooner if you ask. Messages you send by email or WhatsApp are kept in the channel you used.

07Your choices

You can contact us to ask what information we hold about you, request a correction or deletion, or ask us to stop following up on your enquiry. Include the contact detail you used so we can identify the relevant correspondence.

08Changes to this policy

We update this policy when information collection or use changes, including when website forms change or new website tools are added. The last-updated date identifies the version shown.

09Contact

For privacy questions or requests to correct or delete information, use the email or WhatsApp details on the Contact page.